The return conditions of one or multiple items are as follow:
- Item must be in its original condition, unworn, unwashed, not damaged, with its original label.
- The return must be done within 14 days following the delivery date.
Returns are processed within 5 days after reception of the package. You will be notified.
All refunds will be done through the original method of payment. The credit will appear on your next bank statement. Please note that the refund process can take up to 5 business days.
DAMMAGE OR DEFECTIVE ITEMS:
If you think that an item might be damaged or defective, please contact our customer service.
We do not accept exchanges. Please return the unwanted item through our return portal and place a new order via our website: fr.loisjeans.ca